Support
support@iceagetrailpassport.app
Tell us your iPhone model, your iOS version and what happened. Never send your password.
How do I reset my password?
On the sign-in screen, tap Forgot password and enter your email address. We send you an email with a link. Open the link on your iPhone and it opens the app, where you choose a new password.
I didn't get my confirmation or reset email
Wait a few minutes, then check your spam or junk folder. Our emails come from hello@iceagetrailpassport.app. If nothing arrives, email us from the address you signed up with and we will help.
How do I cancel my subscription?
- Open Settings on your iPhone and tap your name.
- Tap Subscriptions.
- Choose Ice Age Trail Passport and tap Cancel.
Cancel at least 24 hours before your free trial or your year ends, or Apple charges you for the next period. You can also use Apple's subscription page. Deleting the app or your account doesn't cancel the subscription. For refunds, go to reportaproblem.apple.com.
How do I restore my subscription on a new phone?
Install the app and sign in with your account. If the app asks you to subscribe, tap Restore Purchases. Use the same Apple account that bought the subscription.
How do I delete my account?
Tap the gear icon at the top of the app to open Settings, then tap Delete account. This permanently removes your account and all of your hikes and photos. You can also email us from the address on your account and we will delete it for you.
Deleting your account doesn't cancel your subscription. Cancel it with Apple first, using the steps above.
How do I turn off trailhead reminders?
Turn them off in the app's Settings. You can also change the Location and Notifications permissions for IAT Passport in the iPhone Settings app. The blue dot on the map keeps working while the app is open.
Where are my photos stored?
The app copies the photos you choose into the app, makes a smaller version, and uploads it to your account. They are stored privately with your hikes, and nothing is posted publicly. Anyone you share your login with can see them. They are deleted when you delete your account.
Can my partner and I share an account?
Yes. Sign in with the same email and password on both phones, and you both see the same hikes and photos.
A segment looks wrong, or the trail is closed
The trail lines come from data published by the Ice Age Trail Alliance and the National Park Service, and the data can be out of date. Check current trail conditions and closures with the Ice Age Trail Alliance before you hike. If a segment in the app looks wrong, email us the segment name and what you saw.
Is there an Android version?
No. Ice Age Trail Passport is for iPhone.
Read the privacy policy and the terms of use.